We're excited to welcome you aboard Aquascene Magnetic Island.  Our goal is to provide safe, enjoyable and memorable experiences while protecting the beautiful marine environment we operate within, a special place we call our home.

You will find essential information below to ensure your experience with us is streamlined and enjoyable whilst we respect you as our guests.

Terms and Conditions

Key Terms and Conditions

Aquascene Magnetic Island Pty Ltd trading as Aquascene Magnetic Island  reserves the right to make subtle changes to tours, itineraries or private charters

Dietary requirements must be requested at the time of booking, Aquascene Magnetic Island will provide where possible dietary requirement alternative options, but guests are advised to BYO alternatives at the time of booking.

Aquascene Magnetic Island Pty Ltd trading as Aquascene Magnetic Island reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control.

If changes or a cancellation is necessary, we will give you reasonable notice based on the circumstances and will offer you a comparable alternative.

If an alternative is not available or acceptable you will be entitled to a full refund or a credit.

Aquascene Magnetic Island Pty Ltd trading as Aquascene Magnetic Island is not responsible for the costs of any other travel arrangements affected due to our cancellation or rescheduling of a tour.


Minimum numbers apply for all our tours as follows:

Sunset & Shipwreck tour – there is a minimum of 6 guests

All other tours - there is a minimum of 8 adults

• If the minimum numbers are not met, we will notify you and provide a full refund or offer a reschedule.
• There is no minimum number for a Private Charter.
• Full payment is required at the time of booking.
• 25% deposit is required for all Private Charters and final payment due 7 days prior to charter.

 

• We may use photographs or videos of you and your guests for marketing and promotional purposes. If you do not agree to our use of any photographic or video image of you or your guests, you must tell us before the commencement of your event.

 

• Whilst we make every effort to safeguard our guests, we cannot be responsible for any damage, personal injury or loss due to the actions of passengers that are beyond our control. 

By payment of the deposit (in the case of private charters) or full payment in the case of ctours, you are agreeing to the release & indemnity statement below. If you have selected our ex-Townsville option (or added a ferry as an optional extra) which includes Sealink ferry tickets from Townsville, please see Getting to Magnetic Island and Sealink Ferry times for more information.

Weather Policy & Process

WEATHER POLICY & PROCESS:
The safety of our guests and crew is always our highest priority.

As a marine-based experience, weather, wind and sea conditions can influence how our tours operate.

On days when the weather may compromise our experiences we will communicate with you prior to the day of the tour. In unknown weather patterns, communications on the morning of the tour may happen.

What happens if the weather changes?
We monitor forecasts daily and assess real time conditions prior and on morning of tours.

Depending on conditions we may:

• Modify the itinerary
• Visit alternative locations
• Adjust snorkelling or paddleboarding activities
• Delay departure
• Cancel a tour or charter if conditions are unsafe

If we cancel:
If Aquascene Magnetic Island cancels due to unsafe weather or operational reasons, guests will be offered:

• A transfer to another available date, or
• A full refund

Guest cancellation policy:
Discovery Eco Tour, Circumnavigation, Whale Tour, Sunset & Shipwrecks, Funset, Northern Islands Adventure

• 24 hours before is a full refund
• within 24 hours 100% no refund

No Shows
Guests who do not arrive for a departure will not be eligible for a refund

Private Charter cancellation policy:

Reschedule requests will be considered where possible.

Cancellation Policy

Travel Insurance - travel with confidence

• We encourage all guests to consider purchasing comprehensive travel insurance that covers cancellations, medical expenses, travel disruptions and adventure activities such as snorkelling.
• ​Please ensure your chosen policy provides the level of cover you require for your travel plans and activities.
  

Cancellation Policy for tours:

• Free cancellations up to 24 hours before tour
• Cancellations within 48 hours will incur a full payment unless due to extreme weather exceptions as declared by the captain on the day of the cruise.

Cancellation Policy for Private Charters:

• Cancellations made between 30 and 7 days prior to the cruise will incur a 10% cancellation fee, which will be deducted from your deposit.
• Cancellations within 7 days of the charter will require full payment unless the captain declares extreme weather conditions on the day of the charter.
• Reschedule requests will be considered but are entirely at the discretion of Aquascene Magnetic Island.

Process for cancellation by you:
For any cancellations, please email / text following information:

1. Booking Name
2. Booking Reference
3. Refund or Reschedule
4. Reason for cancellation

* Please note this does not apply for cancellations made by Aquascene Magnetic Island as a result of extreme weather.

Medical Conditions & Fitness

Guests will be required to advise us of any:

• Medical conditions
• Mobility requirements
• Dietary requirements
• Pregnancy
• Injuries or concerns that may affect participation

This information will be collected during the booking process and via the online waiver link.

Some activities may not be suitable for guests.

If you are unsure, please contact us before booking.

Snorkelling & Water Activities
Participation is voluntary.

Guests acknowledge that:

• Snorkelling is a physical activity undertaken in an open water environment
• Marine conditions can change
  
• All participants must follow crew safety briefings and instructions
• Children must be supervised at all times by a responsible adult in their group

Aquascene Magnetic Island reserves the right to restrict participation if safety may be compromised.

GUESTS environmental responsibility

As an eco-certified operator and Master Reef Guide business, we ask guests to:

• Never stand on coral
• Never touch marine life
• take any rubbish with them
• Respect wildlife
• Follow Marine Park regulations

Together we help protect the Great Barrier Reef for future generations. 

Photography & Marketing

Photos and videos may be taken during tours for marketing purposes.
If you do not wish to appear in our photographs, please advise our crew before departure.

Privacy policy

Aquascene Magnetic Island respects your privacy.
This Privacy Policy outlines our ongoing obligations to you regarding how we collect, use, disclose, store, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
You can read more about the APPs on the website of the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/privacy/australian-privacy-principles

What Is Personal Information and How Do We Collect It?
Personal information is information or an opinion that identifies an individual.
Examples include your:

• Name
  
• Address
  
• Email address
  
• Phone number
  
• Date of birth
  

We may collect personal information in a variety of ways, including:

• Correspondence (phone, email, web forms)
  
• Bookings via our website 
  
• Social media interactions
  
• Third-party booking or payment platforms
  
• Publicly available sources
  

We take reasonable steps to ensure that third-party websites or services we use are also compliant with privacy obligations, though we can’t guarantee their individual policies.

Website Data and Cookies
We may collect data when you visit our website using cookies, analytics, and embedded third-party services (such as booking platforms, payment processors, or maps). This data helps us improve your experience and may include:

• IP address
  
• Browser type
  
• Pages visited
  
• Time spent on site
  

You can disable cookies via your browser settings if you prefer.

Why We Collect Personal Information
We collect personal information for the following primary purposes:

• To provide and deliver our tour experiences
  
• To respond to enquiries and manage bookings
  
• To send updates and marketing communications (with your consent)
  
• For internal administrative and business operations
  

We may also use your information for related secondary purposes that would be reasonably expected in the context of your relationship with us.
You can opt out of marketing communications at any time by contacting us or clicking the "unsubscribe" link in our emails.
Sensitive Information
We only collect sensitive information (e.g., health details or dietary requirements) with your consent or as required by law.
This information will only be used for:

• The purpose for which it was provided
  
• A directly related secondary purpose
  
• Where required or authorised by law
  

Third Parties and Overseas Disclosure 
Where reasonable and practicable, we will collect your personal information directly from you. In some cases, we may receive it from third parties (such as booking partners or event organisers). We will take reasonable steps to notify you when this occurs.
Some of our service providers (e.g., email marketing tools or booking systems) may store data overseas. In these cases, we take steps to ensure that your data is managed in accordance with Australian privacy standards.

Disclosure of Personal Information
Your personal information may be disclosed in the following circumstances:

• With your consent
  
• To trusted third-party providers to help deliver our services (e.g., website host, payment processor, booking software)
  
• Where required or authorised by law
  

We never sell your data to third parties.

Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. This includes digital security measures and restricted access to data.
When your information is no longer needed for the purpose it was collected, we will take reasonable steps to destroy or permanently de-identify it. However, in line with industry and legal requirements, client records may be retained for up to 7 years.

Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us in writing. We do not charge a fee for access but may charge a reasonable fee for administrative costs associated with providing a copy of your information.
We may need to verify your identity before releasing any data.

Keeping Your Information Accurate
We strive to keep your personal information accurate, complete, and up to date. If you believe any information we hold is incorrect or out of date, please contact us promptly so we can make the necessary updates.
Complaints and Enquiries
If you have any concerns or wish to make a complaint about our handling of your personal information, please contact us:
0460312585
[email protected]


We will investigate and respond to your complaint in accordance with the Privacy Act. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

AI technology

Our approach to Artificial Intelligence

At Aquascene Magnetic Island, we embrace technology that helps us improve guests experiences, accessibility, education, conservation, and business operations while maintaining the human connection that's at the heart of everything we do.

We are committed to protecting your privacy.
​Personal guest information is not shared to train AI systems.