Aquascene are all about immersive experiences for everyone. Our small personalised group sizes make this an ideal environment for all guests to feel comfortable, safe and included. Visiting the Great Barrier Reef is something so precious and beautiful, everyone should be able to experience seeing it, that's why Aquascene will assist you where possible to make that adventure a reality.
Aquascene are proud of their abilities to tailor make our tours to be inclusive for all ages and abilities, including guests living with disability.
Wheelchair / Walker access to Aquascene and onboard. Aquascene cannot accommodate motorised wheelchairs at present. If the guest has the ability to be assisted up one step and onto the vessel, we can have the guest’s wheelchair ready for them once on the vessel. Aquascene only has one main deck area which is spacious for wheelchair and mobility aids.
There is wheelchair / mobility aid access to the Magnetic Island Marina and to Aquascene vessel.
The Aquascene vessel is spacious enough for a wheelchair onboard.
Aquascene has a toilet located at the rear of the vessel with a raised toilet area and support rail.
Aquascene is a very stable boat with a well shaded deck area and areas for quiet space.
Great views from the deck area to all the sights during the tour.
Our NEW Vessel arriving in March 2024 has been custom designed with a focus on guests living with disability. We will have ramp access to the vessel.
Easy access in and out of the water We have drop down stairs that go into the water with good hand rails for support. This allows guests with mobility challenges/living with disability to sit on steps and swim directly into the water. These stairs are great for all ages and abilities.
Pontoon to give our guests the adventure of a lifetime Suitable for all ages & abilities We have a very safe, rigid and sturdy pontoon that is beautifully designed to accommodate guests that may have swimming or mobility challenges or just want the comfort of being guided by our reef guides. We call this "cheating snorkelling!"
Assistance Dogs We happily accept assistance dogs on our tours....and they love the experience too!
Carers Discount We offer 10% carers discounts, so please contact us for more information. Please contact us with your individual requirements and we will happily see if we can make your adventure possible.
OUR ACCESS AND INCLUSION STATEMENT
At Aquascene we recognise that supporting and acknowledging diversity is important. This commitment is woven into our values and belief that we are stronger together, when we embrace the full spectrum of humanity, regardless of what we look like, where we come from or who we love. This means providing diverse and inclusive tour experiences, and this is reflected in everything we do at Aquascene Magnetic Island.
Cancellation Policy We are human here at Aquascene and we do understand that situations can happen that may mean you have to change or cancel your tour with us. Please phone us and we will do our best to accommodate your situation if possible. School holidays are a busy time for us and we like to be able to accommodate everyone, please try and let us know if you think there may be a change in your situation.
The following fees apply if there is a no show or minimal notice given to us. A "no show" or less than 12 hours notice – you will be charged full fare Within 2 days of departure - a 20% admin fee may be deducted from your payment if seats cannot be resold
If you are unwell, we request that you contact us as soon as possible, we will do our best to offer you options of a credit or transfer to a suitable date in the future. No communications to us will result in no alternative options offered to you. You will not be able to join the tour if you are unwell.
Waiver Form / Medical Information As part of your booking process, you will be emailed a waiver form that we require you to complete. This waiver form also requests any medical / accessible information that we need to know. Weather Conditions Guest comfort is our priority on Aquascene so we don't run our tours if the weather is unpleasant. We are always monitoring the weather conditions and will keep you updated on any changes with our tours. If a scheduled tour is cancelled by Aquascene due to unpleasant weather conditions or unforeseen circumstances, a transfer to our tour on another day will be offered to you, or a full refund or credit offered.
Aquascene Magnetic Island MAGNETIC ISLAND QUEENSLAND - AUSTRALIA