"Being humble means recognising that we are not on earth to see how important we can become, but to see how much difference we can make in the lives of others."
Cancellation Policy We are human here at Aquascene and we do understand that situations can happen that may mean you have to change or cancel your tour with us. Please phone us and we will do our best to accommodate your situation if possible. School holidays are a busy time for us and we like to be able to accommodate everyone, please try and let us know if you think there may be a change in your situation.
The following fees apply if there is a no show or minimal notice given to us. A "no show" or less than 12 hours notice – you will be charged full fare Within 2 days of departure - a 20% admin fee may be deducted from your payment if seats cannot be resold
If you are unwell, we request that you contact us as soon as possible, we will do our best to offer you options of a credit or transfer to a suitable date in the future. No communications to us will result in no alternative options offered to you. You will not be able to join the tour if you are unwell.
Waiver Form / Medical Information As part of your booking process, you will be emailed a waiver form that we require you to complete. This waiver form also requests any medical / accessible information that we need to know. Weather Conditions Guest comfort is our priority on Aquascene so we don't run our tours if the weather is unpleasant. We are always monitoring the weather conditions and will keep you updated on any changes with our tours. If a scheduled tour is cancelled by Aquascene due to unpleasant weather conditions or unforeseen circumstances, a transfer to our tour on another day will be offered to you, or a full refund or credit offered.
Aquascene Magnetic Island MAGNETIC ISLAND QUEENSLAND - AUSTRALIA